At Luck99 we take your privacy seriously. This policy explains in straightforward terms exactly what personal data we collect from Pakistani players, why we collect it, how it's stored and protected, and what rights you have over your own information. Please read it carefully before creating your account.
These are not just legal words on a page. They describe how we actually operate.
Every piece of data transmitted between your device and the Luck99 platform is protected by 256-bit SSL encryption — the same standard used by major Pakistani banks. Your account credentials, payment details and personal information are encrypted at rest and in transit.
Luck99 does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data is used to operate your account, verify your identity and improve the platform — nothing else, unless you have given explicit separate consent.
We collect only the personal data that is genuinely necessary to provide our services and meet our legal obligations. We don't collect data for the sake of it, and we don't hold onto it longer than we need to. If it's not needed, it's not collected or stored by Luck99.
You have the right to access the data Luck99 holds about you, to correct inaccuracies, to request deletion in eligible circumstances and to withdraw marketing consent at any time. These rights are genuine and will be honoured — not buried in a process designed to discourage you from exercising them.
In the unlikely event of a data breach affecting your personal information, Luck99 will notify affected players promptly in accordance with applicable obligations. We will explain what happened, what data was involved and what steps we are taking to address the situation.
This entire privacy policy is written in plain English so that Pakistani players can actually understand it. No legal maze, no deliberate confusion. If any part of this policy is unclear, our support team — available in Urdu and English at all hours — will explain it to you directly.
This Privacy Policy describes how Luck99 ("we", "us", "the Company") collects, uses, stores and protects personal information relating to individuals ("you", "the player") who register and use the Luck99 platform available at luck99.ws.
We are committed to handling your personal data with transparency, integrity and care. This policy is written in plain language so that every Pakistani player can understand exactly what happens to their information when they use Luck99. We strongly encourage you to read it in full rather than scrolling to the bottom and clicking accept.
This policy applies to all personal data processed through the Luck99 website, any associated mobile interface and all communications between you and the Luck99 support team. It does not apply to third-party websites that may be linked to from our platform.
A note for Pakistani players: Pakistan's data protection landscape is evolving. Luck99 applies internationally recognised data protection principles — including the concept of lawful basis for processing and data subject rights — regardless of which specific legal framework applies to any given transaction. We do this because it's the right way to treat players, not simply because we are required to.
Luck99 is operated by the Company under an international online gaming licence. We are the data controller for all personal information collected through luck99.ws — meaning we are the entity responsible for deciding how and why your personal data is processed.
Our primary contact for privacy matters is the Luck99 support team, reachable at support@luck99.ws. All privacy-related enquiries, data access requests and complaints should be directed to this address. We aim to acknowledge all privacy-related contacts within 24 hours and to provide a substantive response within 30 calendar days.
The following table summarises the categories of personal data that Luck99 collects from players, together with examples of the specific data types within each category.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, photograph | Yes — for account registration & KYC |
| Contact Data | Email address, phone number, residential address | Yes — for account operation |
| Financial Data | Easypaisa / JazzCash account reference, bank account details, transaction history | Yes — for payments & AML compliance |
| Account Data | Username, password (hashed), login history, account settings, preferences | Yes — for account operation |
| Gaming Data | Bets placed, games played, wins and losses, session durations, responsible gaming settings | Yes — for service delivery & compliance |
| Technical Data | IP address, device type, browser type, operating system, time zone | Yes — for security & fraud prevention |
| Communications Data | Support chat transcripts, email correspondence, survey responses | Where applicable |
| Marketing Data | Communication preferences, promotion history, referral information | Optional — based on consent |
Luck99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data, unless specifically required by regulatory obligations in exceptional circumstances, in which case separate explicit consent will be sought.
Luck99 collects personal data through the following channels:
The majority of the personal data we hold is provided by you directly when you register a Luck99 account, complete identity verification (KYC), make a deposit or withdrawal, contact our support team or respond to a survey. You choose what you submit in these cases, though certain fields are mandatory for account operation.
When you use the Luck99 platform, certain technical data is collected automatically through cookies, log files and similar tracking technologies. This includes your IP address, device identifiers, browser information and activity patterns within the platform. See Section 12 for more detail on our cookie practices.
In limited circumstances, Luck99 may receive data about you from third-party sources, including identity verification providers used during the KYC process, fraud prevention and anti-money laundering screening services, and payment processors (such as Easypaisa and JazzCash) who confirm transaction details as part of payment processing.
Luck99 uses your personal data for the following purposes:
Luck99 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
Luck99 does not sell your personal data to any third party. We share your data only in the following limited and controlled circumstances:
We share necessary data with companies that help us operate the Luck99 platform — including payment processors (Easypaisa, JazzCash, NayaPay and banking partners), identity verification providers, cloud hosting providers, game suppliers and customer support software providers. All such service providers are required to handle your data in accordance with our instructions and applicable data protection standards.
We may share your data with regulatory authorities, law enforcement agencies or courts where we are required to do so by law or by the conditions of our gaming licence. We do not disclose more than is strictly required in such circumstances.
Luck99 shares necessary data with fraud prevention and anti-money laundering screening services as required by our licensing obligations. These services help us verify identities and identify suspicious activity. Their use of your data for screening purposes is governed by their own privacy policies and our data processing agreements with them.
In the event that Luck99 or a substantial part of its business is acquired by another entity, player data may be transferred as part of that transaction. Any acquiring entity would be required to honour the commitments set out in this Privacy Policy or to obtain fresh consent from affected players if they intend to use the data differently.
We do not share your data with advertisers, data brokers, social media platforms or any other third party for their own independent marketing or profiling purposes. Full stop.
Some of the service providers used by Luck99 operate outside Pakistan. Where your personal data is transferred to a country that may not have equivalent data protection standards, we take steps to ensure an adequate level of protection is maintained. These steps may include contractual safeguards, standard data protection clauses or reliance on the receiving party's existing certification under recognised international data protection frameworks.
By using the Luck99 platform, you acknowledge that your data may be processed in countries other than Pakistan as part of the normal operation of our services.
Luck99 retains your personal data for as long as is necessary for the purpose for which it was collected, and in compliance with applicable legal and regulatory obligations.
As a general guide:
When personal data is no longer required and its retention period has expired, Luck99 will securely delete or anonymise it.
Luck99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss or destruction. These measures include:
No security measure is completely infallible. While Luck99 takes every reasonable precaution, we cannot guarantee that data will never be compromised by a determined and sophisticated attacker. In the event of a breach, we will follow the notification and remediation procedures described in our commitment above.
As a player on Luck99, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@luck99.ws with the subject line "Data Rights Request".
Luck99 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help us recognise you, maintain your session and understand how you use our platform.
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the Luck99 platform.
The Luck99 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will delete it immediately and close the associated account.
If you are a parent or guardian and believe that your child has registered on Luck99, please contact us immediately at support@luck99.ws. We will investigate and take appropriate action as a priority.
Luck99 will only send you marketing communications — including emails, SMS messages and in-platform notifications about promotions, new games and special offers — if you have given your explicit consent to receive them.
You can withdraw your marketing consent at any time by:
Withdrawing marketing consent does not affect your ability to use the Luck99 platform or to receive transactional communications about your account (such as deposit confirmations, withdrawal notifications and security alerts). Those communications are sent on the basis of contract performance, not consent, and will continue regardless of your marketing preferences.
Players who have self-excluded under responsible gaming provisions will be automatically removed from all Luck99 marketing lists for the duration of their self-exclusion period, regardless of their stated preferences at the time of exclusion.
Luck99 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. The current version will always be published at luck99.ws/privacy-policy with a revised "Last Updated" date.
Where an update is material — meaning it significantly changes how we handle your personal data or affects your rights — we will notify registered players by email or through an in-platform notification before the change takes effect. For minor updates that do not affect your rights, we may simply update the policy without separate notification.
Your continued use of the Luck99 platform after an updated Privacy Policy has been published constitutes your acceptance of the updated version. We encourage you to review this page periodically.
For all privacy-related enquiries, data access requests, corrections or complaints, please contact the Luck99 privacy team:
If you are not satisfied with the outcome of your privacy complaint after engaging with Luck99 support, you may escalate to the relevant supervisory authority or to the licensing body under whose authority Luck99 operates. Details of the relevant authority will be provided upon request.
For responsible gaming matters specifically — including self-exclusion requests, deposit limit settings and support resources — please visit the Responsible Gaming page or contact support directly. Privacy requests and responsible gaming requests are handled by separate teams to ensure both are dealt with promptly.
Register on Luck99 knowing exactly how your data is handled. We built this platform for Pakistani players and that means being honest about privacy, not hiding behind confusing legalese.